Privacy Policy

Last Updated: 24/02/2023

At Single Sphere, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal data in connection with our events and related activities.

1.0 Our Commitment

We respect your right to privacy, and we aim to ensure you have a trustworthy experience with us, including when using our website and booking an event with us. We understand that you care about how your personal data is used by us, and we want to share with you the policies and practices we’ve adopted to process and protect this data when using Single Sphere.

2.0 Personal Data We Collect

We collect information that you provide directly to us. For example, we collect information that you provide when you fill out our contact form, sign up to and attend an event or communicate with us. Such information can include, but Is not limited to:

  • Contact information, including your name, email address, postal address, and phone number;
  • Demographic information, such as your age, gender, and occupation;
  • Payment information, including credit card or other payment information;
  • Information about your attendance at our events, including registration information, event preferences, and attendance history;
  • Your preferences for receiving communications from us;
  • Your communications and interactions with us, including email and social media communications;
  • Information about your use of our website and mobile applications, including IP address, browser type, and device type;
  • Other information you provide to us in connection with our events or activities.

2.1 Information We Collect Automatically

When you use our website , we automatically collect internet and other electronic network activity information about you and other information, including:

1. Log information including the type of browser you use; the time, duration and frequency of access and website pages viewed

2. Device Information: We collect information about the computer or mobile device that you use to access our website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

3. Geolocation Information: We may collect information about the location of your device each time you use our website based on your consent to the collection of this information, such as when you enable location services. 

4. Cookies - Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, and track usage of our website. You can learn more about Cookies in our Cookies Policy

5. Your IP address (a unique identifier allocated to your computer for your connection to the internet);

6. Any web-page you came from, identified as the referrer web page address by your web browser;

7. Identifiers assigned to you by third-party advertising providers and web beacons you interact with;

8. Services and events you viewed;

9. Length of visit to website and pages;

10. Usernames and passwords

2.2 Information We Collect From Other Sources

We may collect information about you from other sources, such as through certain features you elect to use. We rely on these third parties to either have your consent or ensure that they are otherwise legally permitted or required to disclose your information to us. Examples include:

1. Social Media Services. If you register or log into your account through a third-party social media service, we will have access to some of your third-party account information from that service, including identifiers, such as your name and other information in that account, and used for purposes such as improving your event recommendations.

2. Current or Future Corporate Affiliates. We may receive information about you from our current or future corporate parents, subsidiaries, or affiliates.

3. Information From Other Third-Party Sources. In order to provide you with more tailored recommendations, we may obtain information about you from publicly and commercially available sources, such as third-party publishers, advertising networks, and service providers that we use to manage ads on our and other sites, and other third parties as permitted by law. For more information about the data that we obtain from these providers, please contact us at [contact email].

We may analyse and make inferences from the information we collect.

3.0 How We Use Your Personal Data

We may use your personal data for the following purposes:

  • Provide, maintain, and improve Single Sphere including to process transactions, develop new products and services and manage the performance of the website
  • Personalise the website, for example suggesting content and events that you may be interested in;
  • To register you for our events and manage your attendance;
  • To communicate with you about our events and related activities, including sending you marketing and promotional materials;
  • To process your payments for our events;
  • To analyze and improve our events and related activities;
  • To provide you with customer support and respond to your inquiries;
  • To comply with legal and regulatory requirements;
  • To protect our rights and interests and the rights and interests of our attendees, sponsors, and partners.
  • Facilitate contests and other promotions

4.0 Disclosure of Your Personal Data

We may disclose your personal data to the following categories of third parties:

  • Service providers who assist us in carrying out our business activities, such as payment processors, event management providers, and marketing partners;
  • Event sponsors and partners who may contact you about their products and services;
  • Legal and regulatory authorities, as required by law or regulation;
  • Our successors and assigns in the event of a merger, acquisition, or other business transaction.
  • Some of the information we collect will be displayed on our website (e.g. username). Some information, such as event attendance, will be visible to other members of that event group.
  • We may use service providers in connection with operating and improving the website to assist with certain business purposes. These service providers may access, process, and store information about you on our behalf for purposes we authorise subject to confidentiality. Such service providers include, but are not limited to:
    • Payment Processing
    • Email transmission
    • Data Analytics
    • Conducting surveys and/or contests
    • Data hosting
    • Ad management
  • Analytics and advertising partners – We may share information we have collected about you with others or allow others to use technologies (like cookies, web beacons, and device identifiers) that collect information about your use of the website and other websites and online services, to provide analytic services and to serve ads for Single Sphere. See our Cookie Policy for details about these technologies and the information that they collect, use, or share, including how you may be able to control or disable these services.
  • Social sharing and other tools – The Single Sphere website may offer social sharing features and other integrated tools which let you share actions that you take on our website with third-party services, and vice versa. Such features let you share information with your friends or the public, depending on the settings you have chosen with the service. The third-party services' use of the information will be governed by the third parties’ privacy policies, and we do not control the third parties’ use of the shared data. Please refer to the privacy policies in place with the third party provider for details on how this is dealt with.

4.1 Event Bookings


We may disclose your personal data to third parties (including intermediaries) as necessary to deal with any event booking being made by or for you, to make any booking requested by or for you, to perform and administer any booking for you or other contract with or in respect of you. This may include;

- to collect payments to be made by you,
- to investigate and respond to complaints, and
- to enforce any booking or other contract with you.

Such third parties may include any suppliers or sub-contractors and their agents (e.g. restaurants, events companies, airlines, coach, ferry or train companies, hoteliers, hire companies etc.). The identities of these parties may change from time to time and are engaged so we can provide our services to you. 

5.0 Legal Basis for Processing

Single Sphere is governed under UK Law which under GDPR requires specific legal basis for processing personal data, our legal basis for collecting and using the information described above will depend on the type of information and the specific context in which we collect it.

1. We process information about you in order to provide our services in accordance for example, to allow you to join events or to display your profile to other members; to allow us to send you important service updates; and to perform a contract.

2. We also process information about you where it is in our legitimate interests to do so and not overridden by your rights (for example, in some cases for direct marketing, fraud prevention, network and information systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our website).

3. Sometimes you provide us with sensitive information about you; for instance, the mere fact of joining a certain event may indicate information about your health, religion, political views, or sexual identity. Joining such events or posting information on the website about these topics is entirely voluntary.

4. In some cases, we may also have a legal obligation to process information about you, or may otherwise need the information to protect your vital interests or those of another person. For example, we may process information, if we believe doing so is required by, or in accordance with, applicable law, regulation, legal process, or audits.

6.0 Security

We employ technical and organisational measures designed to protect your information that is under our control and that we process on your behalf from unauthorised access, collection, use, disclosure, copying, modification, or disposal, both during transmission and once we receive it. For example, we store all information that you provide to us on servers on which security controls are used. We train employees regarding our data privacy policies and procedures and authorise employees to access personal information only as required for their role. We use firewalls designed to protect against intruders and test for network vulnerabilities. However, no method of transmission over the internet or method of electronic storage is completely secure.

Where you have a password, which enables you to use our services, you are responsible for keeping this password complex, secure, and confidential. If you would like to update or change your password, you may select the “Forgot your password?” link on the login page. You will be sent an email that allows you to reset your password.

7.0 Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law or regulation. We will securely delete or anonymize your personal data when it is no longer necessary for these purposes.

8.0 Policy Scope

This Privacy Policy does not apply to information that you have provided or made accessible to third parties, such as other members and others with whom you may share information about yourself. Our website may direct you to a third-party service, such as social media services. Disclosure of information to these third parties is subject to the relevant third party’s privacy policy. We are not responsible for the third-party privacy policy or content, even if we link to those services from our website or if we share information with these third parties.

9.0 Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to object to the processing of your personal data for marketing purposes. To exercise these rights, please contact us using the contact details below.

10.0 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website, and we will notify you of any material changes by email or other means.

Contact Us

If you have any questions or concerns about our use of your personal data or this Privacy Policy, please contact us at support@singlesphere.co.uk

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